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Rang to find out what's up they said that the person who retained me never wrote it down in the notes and that it shouldn't have been promised to me. Broadcasting Virgin Media Ireland operates Virgin Media Television in the Republic of Ireland. Virgin Media Ireland is 's telecommunications operation in Ireland.
UPC is the absolute worst. So I have internet from them for about a year now and everything works really good. Signing up, installations, upgrades are all as smooth as butter with them. A similar service had already been rolled out to UPC customers in the,and. Retrieved 28 September 2015. I have always paid my bills on time and never have caused them any sincere. They pretty much gave me a generic answer, most likely it was a robotic response. After waiting for like 10 minutes virgin media ie tell me their system crashed and to wait a bit until they check my problem. They claim they try to get in sin but they do not.
I was with Virgin Media in my previous apartment, and wanted to migrate internet on my new apartment and avoid the cancellation fee I talked with their CS, then a Sale, then a Sale manager. On-Demand TV On 25 May 2012 UPC Ireland launched its UPC On-Demand TV service in Ireland, with a full roll-out expected to be complete by September. A lot of people said if she offered it to me that they would honour it, even their twitter team said this and they need to listen into the call.
Support.virginmedia.ie - Archived from on 1 May 2008. Retrieved 22 May 2012.
Broadband keeps cutting out. Customer service is absolutely horrendous. Sign you up for contracts without your knowledge. Currently being served a lot of penalties by Consumer Rights associations for illegal contracts. Procuring this email address took me 2 weeks during which time i kept telling them time and again to cancel my account. Best to email them instead of talk as conflicting info given every time you call. But emails still may not work. Had written confirmation that they would review a call but after 4 months of silence they simply said they will not. Lost patience at this point and just gave up. Never ever going back to them ever again. Signing up, installations, upgrades are all as smooth as butter with them. Well lifes good until you hit a bump like devices not compatible with modem, you're under a contract suddenly, want to cancel your account, waiting for someone to talk to for 2 hrs, being told to call back or hung up. Worst customer service, completely out to make sneaky money. I moved out of a house and we already had two names on the bill mine and a housemate who moved out months previously They would not transfer the bill over, even though the current householders took over the bill immediately on my departure, and I gave them a months notice. Virgin then got a credit company to send a threatening letter demanding payment of half a months bills or legal proceedings. They have people over a barrel due to lack of choices and they are capitalizing on it. Avoid at all costs. This means that you are left without service until the new equpment is installed. They do not tell you this when ordering. I rang and was told yes we do disconnect... Your agent should have told you. I bought off their website...... There is a basic problem here.... Virgin Media treat their customers with contempt. There is absolutely no reason to disconnect the existing box immediately. It suits their appaling concept of a service. The delivery of a box does not mean new equipment will be installed immediately. I can think of a many reasons why I would like to do it in my own time..... Their complaint service is a joke. They read the same script..... They will not acknowledge that customers have a right to decide when to install the new equipment. Their own operational procedures take priority. We are waiting for your technician for last 2 weeks. You were told to contact my boyfriend on his phone number, number was left 2time with your colegues, because I can't get to phone during day. But nobody ever called him, just me. Yesterday saturday we were told that tech will be with us between 16-20. I got phone call from Virgin media around 12:00 if visit can be done between 12-16 same day and I was ok with that. Around 13:00 technician called that he wont be able to come at all before monday. After contacting customer service I was promised that somebody will be at our address betwesn 16-20:00. Normaly that was just big lie. When I called after 20:00 where is tech I was told that he tried to contact us but couldnt get me on phone. That is a big lie cause both of us were home whole day waiting for call. Big big shame on you. We are now over 3 weeks without broadband. I'm curious will you cut my bill in half. So I have internet from them for about a year now and everything works really good. Speed is reliable and there is no buffering on videos and stuff. Customer service on the other hand is one of the worst I ever experienced. My internet was dropping every 2 minutes so I entered to chat with someone. After waiting for like 10 minutes they tell me their system crashed and to wait a bit until they check my problem. After another 5 minutes they come back and say there is nothing wrong with the connection. After that I tell them that this never happened before and nothing changed on my end. After I wrote that the chat just closed and in the transcript I got on the email I can't see my final reply, meaning they just closed the chat in my face. Worst customer service ever VM were only ever able to offer me more expensive packages with services I did not want. There was zero flexability to offer me decent broadband only at a good price. VM then enforced a 30 notice cancellation period when I left, despite my being on a legacy package and being out of contract for 9+ years. This was a final sting to a very loyal customer. As a result of this annoying inconvenient notice period I wont be considering them again when Im out of contract with my new provider. This is the poorest Internet service provider that I have ever used. The customer service is beyond appalling. A number of devices in my house cannot connect to the Internet and we were constantly told that it has to be an issue with our devices. That is impossible as the devices are all different, ranging from smart TVs, desktops and mobile phones. The solution is simple to provide us with a new modem as that is where the issue is originating from. However, they insist that there is no issue with their product and the issue lies with us. At best, we will get a service call which we have been advised that we may have to pay 40e for. This is a ridiculous excuse for a service provider. Currently, discussing this issue on live chat and the person had no real idea of what was actually going on. She kept asking us to do troubleshooting steps that we had told her we already completed. She has now told us to do a factory reset which will disconnect us from the live chat.. Seems to me like she doesn't want to deal with us at all. As soon as my contract is over I will happily cancel this service. I have been with VirginMedia getting broadband with a monthly charge of 63. I have always paid my bills on time and never have caused them any problem. I really consider this a rubbery and that this goes totally against any consumers rights! We emailed Virgin Media the other day, as our modem is over 7 years old and the internet signal is appalling. The email we received back was ridiculous. They didn't even read my email. They pretty much gave me a generic answer, most likely it was a robotic response. They basically said they'd be happy to upgrade my whole package which I never mentioned, and haven't helped one bit. Having read a number of negative reviews here I had a little trepidation about going to Virgin Media for broadband only. However, I just have to give a positive review for the set up and beginning of my time with them so it may be a different story in a number of months, if there are issues with the connection down the line. To begin - we moved into a house and for a month were trying each and every broadband provider but were having absolutely no luck, getting bandied about by each due to a lack of phone line it was an epic debacle. In the end we decided to go with return to Virgin Media had a bundle deal with them on a previous occasion , as this seemed the best option without the requirement of a phone line. A phone call placed on the Thursday had the modem delivered the next day, and the 'ninja' engineer was waiting when I got home from work - having activated the point of connection granted that was just lucky timing , but considering no luck with anyone for weeks, and then fully set up within two days with Virgin Media! We were over the moon. The only reason I'm giving four stars rather than five is because it's still a relatively new connection, so we probably haven't been stretching the wifi capabilities too much, so this could change down the line. But it's a busy residential area, and, as in the title: so far, so good. I was one of the first in my neighbourhood and the speeds were super. Some months on and the wifi is now so slow that i usually end up using the data on my mobile phone as its a lot faster. Nothing has changed in my home enviornment, i have changed wifi channel so no interference from any of many new VM customers in my area, i have done several resets of the hub itself. Even when i do get relatively decent wifi speed, websites are extremely slow to load. Tech help is of no use as they refute any suggestions that the hub3 is the issue. I wanted to downgrade from the hub3 to the previous model but they say that is not an option , i wanted to put the hub3 into modem mode only and use a 3rd party wifi router , that is not an option. So i am stuck on contract for another 3months with top of the range broadband with wifi that is absolutley unusable all due to some serious issues with the VM hub3. There are many insightful reviews of this HUB3 which details the serious issues online. My advise is to stay away from the VM hub3. Finally gave up on virgin media. I have now installed Vodafone Siro. I still have a couple of months contract with VM but have unplugged and boxed away their modem. I have contacted VM to take back their modem and I can't get any awnser from them even for this. Thank you Vodafone for your very professional service. Shame on virgin media. UPC is the absolute worst. I have never had such an unreliable internet connection or bad communication with a company. You will find that their website itself is frequently down and that they often expect correspondence by letter - which should give you some indication of how out of their depth they are with their own technology. They will then proceed to take weeks to enact any changes to your service. They fail to provide anything satisfactory or come through on their promises, despite being extremely quick to up prices and take your money. Unfortunately for me, they are the only ISP available. If you have any other choice, take it. These guys are practically just thieves.